Privacy Policy
Key privacy points
This summary highlights the privacy points most people want to know first. It is not a substitute for the full Privacy Policy below, which explains our data handling in more detail.
- GetCompress is designed for local media compression. Your media files are not uploaded to our servers for compression, conversion, optimisation, or previewing.
- Licence activation and validation use Polar and may send limited licence information plus your computer display name as the activation label.
- App diagnostics are optional and are designed not to include media files, file contents, previews, thumbnails, filenames, full file paths, clipboard contents, raw email addresses, or raw licence keys.
- Website analytics are cookie-free and do not use advertising cookies, cross-site tracking cookies, or behavioural advertising.
- We do not sell personal data or share app diagnostic data with advertising networks.
- You can disable app diagnostics in GetCompress → Settings → General → Analytics and contact support@getcompress.com for privacy requests.
Controller: Night Story Ltd, a UK limited company registered in England and Wales under company number 13833946, with registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (“Night Story”, “we”, “us”, “our”).
Product: GetCompress
Website: https://getcompress.com
Privacy contact: support@getcompress.com
This Privacy Notice explains how we handle personal data when you visit our website, buy a licence, use GetCompress, contact support, or otherwise interact with us.
Where any data is anonymised so that it cannot reasonably identify you, data protection law may not apply to that anonymised data. Where data is personal data or could reasonably identify you, we handle it under this Privacy Notice.
1. Who we are
Night Story Ltd is the controller of personal data described in this Privacy Notice, unless stated otherwise.
Our details are:
Night Story Ltd Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ Company number: 13833946 Email: support@getcompress.com
2. What this Privacy Notice covers
This Privacy Notice covers:
- the GetCompress website;
- purchases, licence keys, renewals, refunds and billing support;
- GetCompress desktop app diagnostics and crash reports;
- product support, bug reports, and user feedback;
- newsletters or product updates, if you subscribe; and
- legal, security, and administrative records.
This Privacy Notice does not cover third-party websites, third-party extensions, AI assistants, automation tools, payment pages, app stores, marketplaces, open-source projects, or services that are not controlled by Night Story. Those services may have their own privacy notices.
3. Personal data we collect
| Context | Data we may collect | Notes |
|---|---|---|
| Website visits | Page URL, referrer, approximate device and browser information, performance information, visit counts and aggregated analytics | We use Cloudflare Web Analytics. We do not use advertising cookies or cross-site tracking cookies for website analytics. Cloudflare may process standard technical connection data as part of providing website, security and analytics services. |
| Purchases and licensing | Name, email address, billing country, order ID, licence key, licence status, licence activation ID, activation status, activation/deactivation timestamps, validation records, purchase date, refund status, tax/VAT information, the computer display name used as the activation label, and payment provider metadata | Payment card and bank details are handled by our payment provider, Polar.sh . We do not store or get access to full card numbers. |
| Licence, update, dependency and software-delivery checks | Licence key or licence identifier, app version, operating system, CPU architecture, package format, dependency or package identifiers, update entitlement and request metadata | Used to verify entitlements, deliver updates, deliver dependency or package downloads, route compatible software, and prevent fraud or licence abuse. |
| App diagnostics and crash reports | App version, operating system type and version, CPU architecture, memory or device class, feature usage events, performance timings, error messages, crash stack traces, file extension information, approximate location derived from connection data such as country or region where available, random installation identifier, hashed email address, hashed licence key or licence identifier, and similar technical data | Diagnostics are designed NOT to include media files, file contents, previews, thumbnails, filenames, full paths, clipboard contents, your system login name, raw email address, or raw licence key. Raw client IP addresses are not intentionally stored in app telemetry events or made available to Night Story in PostHog. |
| Support and feedback | Your email address, name if provided, message content, screenshots, attachments, logs or files you choose to send us | Please do not send sensitive files unless we specifically ask for them and you are comfortable sharing them. |
| Marketing communications | Email address, communication preferences, unsubscribe status and basic engagement information | Only if you subscribe or otherwise consent where required. You can unsubscribe at any time. |
| Legal and security | Records needed to comply with law, resolve disputes, enforce terms, prevent fraud, respond to chargebacks, protect rights, or handle abuse | Includes correspondence, audit trails and relevant transaction records. |
4. Local app data we do not collect
GetCompress may store settings, presets, recent workflow information, extension configuration, folder-monitoring rules, automation settings, and local app state on your device.
Unless you send this information to us through support, diagnostics, or another deliberate action, this local data is not collected by Night Story.
5. Media files and local-only processing
GetCompress is designed so ordinary media processing happens locally on your computer. We do not receive your media files, file contents, previews, thumbnails, or generated outputs as part of normal app use.
This local-only statement does not apply where you choose to:
- send files to us for support;
- use a third-party service, AI assistant, extension, or automation that uploads files;
- configure custom scripts or tools that transmit data;
- publish, export, or share files yourself; or
- use features outside the default local processing workflow.
You are responsible for understanding and configuring any third-party tools, extensions, automations, or AI assistants you connect to GetCompress.
6. Licence activation and device labels
When you activate GetCompress, the app automatically sends the operating-system-provided computer display name to Polar.sh as the licence activation label, for example Petr’s MacBook Pro.
This display name may contain personal data if you or your operating system configured it to include a personal name, company name, location, asset tag, or other identifying information.
We use the activation label and related licence activation records to help you recognise where your licence is activated, enforce active-device or activation limits, validate licences, provide support, prevent fraud, and prevent licence abuse. The activation label is not media content, file content, or diagnostic content, and we do not use it for advertising.
If you do not want a personal name or other identifying text to be sent as the activation label, you should change your computer display name before activating GetCompress where your operating system allows this.
The activation label is kept while the activation exists and is removed or no longer associated with the active licence instance after deactivation where supported by Polar. Polar may retain limited logs, backups, transaction records, security records, tax records, legal records, or similar records under its own terms and privacy notice.
7. App diagnostics, crash reports, and PostHog
We use PostHog for privacy-preserving app diagnostics, crash reports, and product usage insights.
Diagnostics help us understand whether GetCompress is reliable, fast, and intuitive. For example, we may learn that a crash happened on a certain operating system version, or that a workflow is slow, without receiving your media files.
App diagnostics may include a random installation identifier, hashed email address, and hashed licence key or licence identifier. These identifiers are pseudonymous, not fully anonymous: they may let us recognise the same user, installation, or licence across sessions, and may let us connect diagnostics with support or licensing records if you contact us.
App diagnostics are designed with these safeguards:
- no media files are sent;
- no file contents, previews, or thumbnails are sent;
- no filenames or full file paths are sent;
- only file extension information may be sent;
- clipboard contents are not intentionally sent;
- your system login name is not intentionally sent;
- raw email addresses and raw licence keys are not sent to PostHog app telemetry;
- system information is limited to general technical details such as operating system type, operating system version, CPU architecture, memory or device class, and app version;
- raw client IP addresses are not intentionally stored in app telemetry events or made available to Night Story in PostHog;
- PostHog may derive approximate location from connection data before storing the event;
- data is minimised to what helps us improve reliability, performance, and user experience; and
- you can disable diagnostics in GetCompress → Settings → General → Analytics.
If we discover that a diagnostic event accidentally included personal data that we did not intend to collect, we will delete, anonymise, or otherwise minimise it where reasonably possible.
Disabling diagnostics does not necessarily disable essential requests such as purchase processing, licence verification, update downloads, dependency downloads, software-delivery requests, or support communications, where those features are used.
8. Website analytics and cookies
We use Cloudflare Web Analytics to understand basic website usage and performance.
We do not currently use advertising cookies, cross-site tracking cookies, or behavioural advertising pixels on the GetCompress website. Cloudflare Web Analytics is designed to provide analytics without setting cookies or using localStorage for visitor tracking.
Because we do not set non-essential analytics cookies or similar client-side identifiers for Cloudflare Web Analytics, we do not currently display a cookie banner for that analytics use. If we add non-essential cookies, advertising pixels, or similar tracking technologies, we will update this notice and request consent where required.
Strictly necessary technologies may still be used to provide the website, secure it, process purchases, prevent fraud, remember privacy choices, or operate services you request.
9. Why we use personal data and our lawful bases
| Purpose | Lawful basis |
|---|---|
| Process purchases, refunds, licences, updates, dependency delivery, software delivery and support requests | Contract, and steps taken before entering into a contract |
| Maintain licence records, prevent fraud, stop licence abuse and secure our services | Legitimate interests in protecting our software, users and business |
| Provide privacy-preserving app diagnostics and crash reporting | Legitimate interests in improving reliability, performance and safety; where consent is required by law, consent |
| Understand website usage and performance using privacy-preserving analytics | Legitimate interests in improving the website and product, provided the processing remains low-risk and privacy-preserving; where consent is required by law, consent |
| Send important product, security, licence, billing or service messages | Contract and legitimate interests |
| Send newsletters or marketing emails | Consent, or soft opt-in rules where legally available; you can opt out at any time |
| Comply with tax, accounting, consumer protection, legal and regulatory duties | Legal obligation |
| Establish, exercise or defend legal claims | Legitimate interests and, where applicable, legal obligation |
Where we rely on legitimate interests, our interests are to run and improve GetCompress, keep it secure and reliable, prevent abuse, understand aggregate usage, and support users while minimising privacy impact. You may object to processing based on legitimate interests as described in section 16.
10. Who we share data with
We share personal data only where needed for the purposes described above.
| Recipient | Purpose |
|---|---|
| Cloudflare | Website delivery, security, performance and cookie-free website analytics |
| PostHog | App diagnostics, crash reporting and privacy-preserving product analytics |
| Polar.sh | Payment processing, tax, invoices, chargebacks, fraud prevention, refunds, licence activation, device-label storage, licence validation, and deactivation |
| Google Gmail | Email, user support and service communications |
We do not sell personal data.
We do not share app diagnostic data with advertising networks.
11. International transfers
We are based in the United Kingdom. Some service providers may process data in the UK, the European Economic Area, the United States, or other countries.
Where personal data is transferred internationally, we use appropriate safeguards where required, such as adequacy regulations, the UK International Data Transfer Agreement, UK Addendum to EU Standard Contractual Clauses, EU Standard Contractual Clauses, provider data processing terms, or another lawful transfer mechanism.
12. Retention
We keep personal data only for as long as reasonably needed for the purposes described in this Privacy Notice, unless a longer period is required by law.
| Data | Typical retention |
|---|---|
| Purchase, invoice, tax and accounting records | Up to 7 years after the relevant transaction or longer if required by law |
| Licence records | For the life of the licence and a reasonable period afterwards to handle support, fraud prevention, disputes and audit records |
| Licence activation labels and activation records | While the activation or licence record is needed, then deleted, deactivated, no longer associated with the active licence instance, or retained only where needed for legal, security, accounting, support, dispute, fraud prevention, or abuse-prevention purposes |
| Support emails and feedback | Up to 3 years after the last interaction, unless needed longer for legal or security reasons |
| App diagnostics and crash reports | Up to 12 months in PostHog. We may keep specific exported diagnostic records for longer only if needed to investigate an active issue, handle security/legal matters, or support a request you made. Otherwise, app telemetry events are deleted after this period. |
| Website analytics | According to Cloudflare’s analytics retention |
| Marketing preferences | Until you unsubscribe or we delete the relevant mailing list, plus suppression records needed to respect opt-outs |
| Legal claims, disputes and enforcement records | As long as needed to resolve the matter and comply with limitation periods |
13. Security
We use technical and organisational measures intended to protect personal data, including data minimisation, access controls, reputable service providers, secure configuration, and privacy-focused telemetry design.
No system is perfectly secure. You are responsible for securing your own device, backups, local files, automation settings, extensions, API keys, and connected services.
14. Your choices
You can:
- disable app diagnostics in GetCompress → Settings → General → Analytics;
- unsubscribe from marketing emails using the unsubscribe link or by contacting us;
- choose NOT to send support logs, screenshots, or files unless you want us to review them;
- avoid connecting third-party extensions, AI assistants, or automation tools you do not trust; and
- contact us to exercise your privacy rights.
15. Marketing
We send marketing emails only where permitted by law. You can unsubscribe at any time.
We may still send non-marketing service messages, such as purchase receipts, licence information, security notices, update notices, refund messages, and support replies.
16. Your privacy rights
Depending on where you live and the circumstances, you may have rights to:
- access your personal data;
- correct inaccurate data;
- request deletion;
- restrict processing;
- object to processing based on legitimate interests;
- receive certain data in a portable format;
- withdraw consent where processing is based on consent; and
- complain to a data protection authority.
To exercise your rights, contact support@getcompress.com . We may need to verify your identity before responding.
If you are in the UK, you can complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/ . We would appreciate the chance to address your concern first.
17. Automated decision-making
We do not use personal data for decisions that have legal or similarly significant effects on you without human involvement.
Fraud prevention, licence abuse detection, or payment security tools may flag transactions or licence activity for review.
18. Children
GetCompress is not directed to children. Purchases must be made by an adult or by someone with legal capacity to enter into a contract. If you believe a child has provided personal data to us, contact support@getcompress.com .
19. Changes to this Privacy Notice
We may update this Privacy Notice when our product, services, providers, or legal obligations change. The updated version will be posted on our website with a new effective date. Where required, we will provide additional notice or request consent.
20. Translations
The English version of this Privacy Notice is the original version. Translations or localised summaries may be incomplete, outdated, inaccurate, or different from the English original. The English version controls unless applicable law requires otherwise.
21. Contact
Privacy questions and requests should be sent to:
Night Story Ltd
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Company number: 13833946
support@getcompress.com